The Parkhotel Bilm im Glück FAQ
Questions and answers about your stay with us
Do you have a question about your stay at the Parkhotel Bilm im Glück? Perhaps you will find the right answer on this page. We have compiled and answered frequently asked questions from our guests in the FAQ section.
Find out what other guests say about Parkhotel Bilm im Glück! Find the right answer to your question or get inspiration from the topics listed.
It is important to us that you feel comfortable and well looked after. It is our wish that you lack for nothing with us. Please do not hesitate to send us your questions, concerns or suggestions. We always have an open ear for you and are happy to fulfill your wishes and needs.
The most frequently asked questions
And their answers
Arrival
Your room will be available from 14:00.
Departure
We kindly ask you to vacate your room by 11:00 am.
You are welcome to borrow bathrobes
for your stay, for which we charge a cleaning fee of 5.00 euros
.
Train station
The nearest train stations are Sehnde (5.5 km), Lehrte (7 km) and Hannover-Anderten (5.5 km). Hanover main station is 15 km away
Ironing
There is an ironing station on the 1st and 3rd floor where you can iron your own clothes free of charge. Alternatively, we offer a normal ironing service for a fee. Simply hand in your clothes at reception and we will iron them for you (only possible in the mornings).
Barefoot path
Our barefoot path is located in the park: stimulate your senses by walking barefoot
over pebbles, grit, glass and bark mulch in summer.
Bonus booklet
The bonus booklet for our regular guests is available at reception. You will receive a bonus stamp for every stay
. After 6 points collected you will receive a free drink and
after 12 points collected the next overnight stay in a single or double room
is free on all days of the week including breakfast. Only redeemable outside trade fair periods and
special promotions.
Bike rental
half day 5,00 Euro full day 10,00 Euro
Breakfast buffet
from 6.30 am to 10.00 am from Monday to Friday
from 7.00 am to 11.00 am on weekends and public holidays
Geocaching
The GPS scavenger hunt is a kind of electronic treasure hunt. We have a short route with
3 stations (approx. 30 min.) and a long route with 5 stations (approx. 90 min.), which you are welcome to try out free of charge - at the end there is of course a surprise waiting for you. Discover our beautiful Bilm on your own. Information is available at reception.
Dogs
Dogs are welcome in our house. Advance booking is mandatory
. Please keep your dog on a leash in the house and do not leave it alone in the
room. We charge a cleaning fee of 10,00 Euro per day.
Crib
We are happy to place a crib in your room. Please book this before your
stay. Baby travel cot 15,00 Euro once, for short-term installation on arrival
we charge 25,00 Euro. Children from 4-11 years 29,00 Euro per night, from 12 years 39,00 per
night always including breakfast.
Pillow
If you need an extra pillow, just let reception know. We will be happy to bring it to your room (free of charge).
You are welcome to choose from our pillow bar:
Herbal energy pillow (40x60 cm) - with Energetic herbal blend and organic mixed grain for your power sleep and an energetic start to the day
Neck roll Vital (15x60cm) - for optimum support of the cervical vertebrae and to relax the neck muscles
Neck support pillow (40x80cm) - excellent pressure relief thanks to a supportive foam core, which has an adjustable rotating spindle in the upper area for adjustable degrees of firmness
We charge a one-off cleaning fee of €5.00 per pillow per stay.
Credit cards
You can pay with the following credit cards:
Mastercard, Visa, American Express. Our favorite is of course the EC card!
Massages
On request, we can arrange for a masseur to come to the hotel and give you a massage directly in your
room. We always recommend booking in advance, preferably at
when reserving your room and at least 14 days before arrival.
Minibar
Your room is equipped with a minibar. This is included in the price. There you will find water, apple juice, beer and something sweet. It is not possible to exchange drinks. For other drinks, simply use our room service. If you would like to take bottles with you on your trip, please pay the bottle deposit at reception beforehand.
Public transport
Bilm is very easy to reach by public transport. The various bus stops are each approx. 150m from the hotel. The 800 bus takes you from the hotel directly to Kröpcke in Hanover's city center without changing buses. You can view the timetable at www.efa.de.
Parking
We charge 5.00 euros per night. There are enough spaces available, a reservation is not necessary.
Smoking
Smoking is not permitted in the rooms or anywhere in the hotel. If you smoke in the
room, it must be thoroughly cleaned. The cleaning fee is 200,00
Euro. Simply use our beautiful terraces or ask for one of the few rooms with terrace access or balcony.
Restaurant
Our restaurant is open for you every evening. Kitchen time 18.00 to 21.00 (Sundays 18.00-20.00).
Please reserve a table, especially at weekends there are sometimes only a few
tables available. Indulgence board, surprise menu or a la carte - please ask
about our offers.
Reception
open from 6.30 am to 11.00 pm, on selected days
only until 9.00 pm. Arrival is possible at any time. If you wish to arrive at night, please let us know in advance. Our night porter will be happy to let you into the house.
Cleaning
If you would like to have your clothes cleaned, please hand them in at
reception. We will take care of it as quickly as possible.
Safe
You can have your valuables deposited in the hotel safe free of charge by your hosts. Our rooms themselves do not have a safe.
Games room
There you will find a pool table, table football, darts and a mini table tennis table as well as a
selection of board games.
Meeting rooms
We have meeting and conference rooms for 10 to 80 people.
At reception you will receive a conference folder with conference packages, room sketches, our TAGOA ÜÜÜÜÜ's and much more.
Wellness area
This is open from 7.00 am to 10.00 pm and has a swimming pool (8x4 meters,
water temperature 28 degrees), a Finnish sauna, salt sauna, steam bath, infrared cabin, experience showers and a relaxation room. The sauna can be heated on request, please let reception know half an hour in advance.
The wellness area can only be used by overnight guests. Please let reception know half an hour in advance.
Christmas House
Every year, throughout the Advent season, we organize our event gastronomy
Christmas House for company celebrations, clubs, conferences, family reunions or just for two at
. Angels, shepherds and Santa Claus enchant you daily from 6.30 pm with a
experience program and a large gourmet buffet. Christmas stories, tombola
with a daily raffle, a big dessert parade and a surprise program will make your
evening an unforgettable experience. Just ask at reception
for the latest flyer. www.weihnachtshaus-bilm.de
Our hotel is closed over the Christmas holidays and New Year's Eve.
WLAN
Free of charge throughout the hotel and accessible without a code. Please simply select the network "Parkhotel-Bilm".
Alternatively, you can also connect via the network "Parkhotel-Passwort:051386090". The password is 051386090.
Discover the Parkhotel Bilm im Glück
Your dream time-out in Hanover
Current hotel ratings
What our guests say
Picturesque location in a small village just outside the city. Rooms were clean and well equipped, breakfast delicious and prices also good. Recommended for anyone coming to Hanover for a few days but not in the mood for the noise and hustle and bustle of a big city.
On the occasion of a business meeting, we were able to enjoy the very service-oriented service at the Parkhotel, combined with very tasty food and drinks. Our guests were very spoiled, they wanted for nothing. Keep it up, we will gladly come back!
It was my first time at the Parkhotel Bilm im Glück and I am thrilled. Friendly, competent, clean (everywhere you look!). The wellness area was super great. This hotel is run with heart and love! There was plenty of parking and the WLAN worked perfectly. I would love to come back.
A family-run small cozy hotel, where a lot of value is placed on the little things. With wellness facilities and quiet surroundings, nice service, just pure well-being. I was here on business and would definitely book again! Thank you for the lovely stay.
A really great hotel where the name says it all. The feeling of happiness comes at the latest after the first step into the room! Extremely attentive staff at reception and in the restaurant. The room was huge and of the finest quality! Small touches everywhere, the swimming and sauna area is beautifully designed. All in all, an excellent hotel where I felt very comfortable....
